Frequently Asked Questions?

Commercial insurance (provide by rental company):

Generally, it includes collision insurance (Collision Damage Waiver), glass and tire insurance (Windshield and Tire Coverage), and 3rd party liability insurance. The specific rate will vary according to the amount of compensation and the driver’s license. For specific quotations, please contact customer service.

Credit Card Insurance:

Usually includes collision insurance (Collision Damage Waiver) and theft insurance (Comprehensive) but does not include 3rd party liability insurance (3rd Party Liability). Due to the wide variety of credit cards, the specific insurance amount and reporting process needs to be verified with the credit card insurance department.

ICBC Rental Car Insurance:

Usually includes collision insurance with a minimum compensation of $300 CAD, comprehensive theft insurance with a minimum compensation of $300 CAD, and 1 million third-party liability insurance with a minimum compensation of $300 CAD. A condition for purchasing this insurance is that you are a BC tax resident with a valid BC driver’s license. This insurance can be purchased at any ICBC insurance broker for $10 per calendar day.

Third-Party Rental Car Insurance:

A third-party insurance policy is purchased by the insured (first-party) from the insurance company (second party) for protection against the claims of another (third party)., which generally includes Collision Damage Waiver, Comprehensive Theft, and 3rd Party Liability. The significance of third-party insurance is that it offers the insured coverage for injury or damage they have caused. You need to check with the insurance company for the specific amount of coverage and terms.

Credit card insurance or third-party car rental insurance or ICBC car rental insurance or store commercial insurance can be used (the credit card and driver’s license must be issued in the same place)

Monthly rent and lease can use ICBC monthly insurance

The insurance deductible is the minimum payment amount for insurance compensation. It is also called the deductible fee. For example, the deductible is $1,000 CAD. If the user rents a vehicle and collides during the rental period, if the cost of the collision is less than $1,000 CAD, it will be charged by the user is responsible for this cost; if the cost is greater than $1,000 CAD, the insurance company will pay for the part exceeding $1,000 CAD.

The basic commercial car insurance for car rental includes 3rd Party Liability and Collision Damage Waiver, an additional Windshield and Tire Coverage can be added. Usually, the deductible is $2000 CAD, it varies depending on the type of insurance, type of driver’s license, age of the driver, etc.

The deductible is the minimum payment amount for insurance coverage. For example, the deductible is $1,000 CAD. If the user rents a vehicle and collides during the rental period, if the cost of the collision is less than $1,000 CAD, it will be paid by the user. If the cost is greater than $1,000, the insurance company will pay for the portion over $1,000.

Additional insurance

Collision coverage: 1,000 minimum claim

Glass Tire Insurance: No deductible

other expenses:

• Young driver fee
• Child seat fee
• GPS navigator fee
• Additional driver

Car rental insurance varies according to the model, brand, and type of driver’s license. The cost of daily rental insurance in the store is $15-35 CAD per day. Insurance purchases can be done at the store, and you only need to provide your identity information. If you would like to use credit card insurance or third-party insurance, please check with the insurance company and bring the insurance paper.

If there is a third-party person or vehicle that is involved in the accident, the car is not drivable, and there is someone got injured, you should:

• Immediately call 911 for a record and contact medical assistance if needed. If you use ICBC or third-party insurance, please call the insurance company within 24 hours to report the case. If you use store insurance, please call store customer service immediately. Look for witnesses and record their contact details and use photos or videos for evidence if possible.

If there is a third-party person or vehicle that is involved in the accident, the car is only with some minor damages and it’s still drivable, and no one got injured, you should:

• If you use ICBC or bring your own third-party insurance, please call the insurance company within 24 hours to report. If you use store insurance, please call the store customer service immediately. Look for witnesses and record their contact details and use photos or videos for evidence if possible.

If there is a no third-party person or vehicle that is involved in the accident, the car is only with some minor damages and it’s still drivable, you should:

• If you use ICBC or bring your own third-party insurance, please call the insurance company within 24 hours to report. If you use store insurance, please call the store customer service immediately. Mark down what happened, and take photos (damaged parts) for evidence.

Post Process Using 3rd Party or ICBC Insurance

• As there are so many types of insurance, you can consult the insurance company for details.

Post Process about using Store Insurance

• After the deductible amount is charged, it will be evaluated according to the repair details of the car, and the customer will make the final settlement according to the insurance evaluation report.

Usually, the Collision Damage Waiver can exempt you from the expenses that exceed the deductible for the damage to the rented vehicle during the rental period. You only need to bear the expenses within the deductible. However, the situations listed below do not exempt you from liability and require you to pay the full cost of the vehicle damage.

Vehicle collision insurance does not cover the following:

1. Damage to windows/windshields, interior trim, wheels, tires, chassis, or roof;
2. Damage to vehicles caused by abnormal driving of vehicles on mountain roads, gravel roads, and other abnormal roads;
3. The driver drives after drinking or taking medicine or drugs;
4. The driver’s name does not appear on the rental agreement;
5. Damage caused by towing the rental vehicle by an unauthorized third party.
6. beyond the restricted area of the vehicle

Usually, Windshield and Tire Coverage can exempt you from the front windshield damage and tire damage during the normal use of your rental vehicle. Several of the situations listed below do not exempt you from liability and require you to pay the full cost of the vehicle damage.

Excluded from Windshield and Tire Coverage are:

1. Secondary damage caused by not stopping and continuing to drive after tire damage;
2. Damage caused by driving on abnormal roads such as mountain roads and gravel roads due to abnormal driving of vehicles;
3. The driver’s name does not appear on the rental agreement;
4. beyond the restricted area of the vehicle